The pressure is still on for most businesses to reduce operating expenses, improve customer satisfaction and increase profits. With the recession end nowhere in sight, business process improvement efforts are often initiated for long term success and more importantly survival.
Far too often, however, process improvements efforts fall flat. According to a leading expert in process management, there are 3 key symptoms that may indicate you have a failing process improvement journey.
Symptom #1: Lack of Executive interest and commitment
Lack of executive support or interest may serve as a warning sign that your efforts are not viewed as delivering real value to the business.
Often senior managers demonstrate superficial commitment. For example, they may delegate ownership of process improvement efforts to subordinates; they may not be a part of project-selection or find time for reviews etc. Support from your leadership team is crucial to on-going success.
Symptom #2: Focused on the wrong things
Time and time again, project managers spend hours reporting grandiose benefits for system initiatives, but the positive impact is not felt by the customers or business teams. Cynicism can quickly set in as a result. It is important to focus on results, not reports.
Additionally there is an old saying “if you build it, they will come”. Far too often IT leaders invest in software solutions in an effort to help the business without engaging the right resources upfront. By failing to define “how” the new functionality will enhance day to day functions, users become overly focused on the tool vs. the business approach.
With an Electronic Document Management System (EDMS) for example, finding and selecting a software package tool is fairly easy. Defining how the business functions will be mapped and completed in your office is where some of the real hard work begins.
Symptom #3: People are asking: “What happens after...?”
Alarm bells should be ringing if people ask "What happens next? To counter this, make sure that you have a clearly defined roadmap in place so that people can see the bigger picture. Creating a phased approach is a good way to avoid swallowing the elephant whole and articulating an approach that is achievable and realistic for your organization at large.
Diem Technologies has the experience and expertise to help you with your document management imperatives. We help to define the ROI, work with you to map business processes and create work plans for long-term project success.
Saturday, August 27, 2011
Tuesday, August 23, 2011
OpenText Establishes No. 1 Status in Enterprise Fax Server Market
The enterprise fax server market has evolved over the years from simple desktop faxing and integration with email systems to large geographically dispersed organizations leveraging Fax over IP and integrating with a host of enterprise software applications.
There have been many players in this market over the years but very few who have stood the test of time. We as a top fax server integrator since 1993 have sold a number of different solutions because each one had a particular strength or market focus and there was a need to carry a handful of other solutions. However, over the years a few of the visionary providers broadened and enhanced their solutions to the point where it no longer made sense for resellers to carry multiple products.
RightFax by Open Text is one of those solutions that benefited from this foresight and has become the number one enterprise fax server solution in the market with close to 25% market share according to Davidson Consulting in a recent press release (see below).
New Independent Report by Davidson Consulting Confirms OpenText Fax Market Leadership
Waterloo, ON. - 2011-08-23 - Following on the heels of the release of OpenText RightFax 10 comes news from Davidson Consulting, a fax industry analyst firm, stating that OpenText Corporation (NASDAQ: OTEX, TSX: OTC) continues to extend its positioning as the world's leading provider of enterprise fax server software based on 2010 sales.
As detailed in the "Computer-Based Fax Markets, 2010-2015" report (available at www.davidsonconsulting.biz), OpenText secured a more than 25 percent share of the overall market and notably took over the leadership position in the fast-growing Fax over Internet Protocol (FoIP) segment.
"OpenText is on a roll. The company now offers RightFax 10 and is not only the leader in overall fax, but has taken the lead in IP fax as well. OpenText now has Cisco-compatible offerings that challenge Sagemcom in its area of traditional strength," Peter J. Davidson, president of Davidson Consulting, writes in the recently released report.
The release of RightFax 10 in June represented a significant milestone in the product's history. In addition to enhanced support for cloud-based office systems, the new release features a number of enhancements that make it easier, faster and more secure for customers to integrate faxing into their business processes and workflows. These new features include barcode routing, searchable PDF delivery and enhanced Microsoft Outlook 2010 and Lotus Notes 8.5 integration. It also added optional accessibility support that meets mandates under the Americans with Disabilities Act.
Read the complete press release.
There have been many players in this market over the years but very few who have stood the test of time. We as a top fax server integrator since 1993 have sold a number of different solutions because each one had a particular strength or market focus and there was a need to carry a handful of other solutions. However, over the years a few of the visionary providers broadened and enhanced their solutions to the point where it no longer made sense for resellers to carry multiple products.
RightFax by Open Text is one of those solutions that benefited from this foresight and has become the number one enterprise fax server solution in the market with close to 25% market share according to Davidson Consulting in a recent press release (see below).
New Independent Report by Davidson Consulting Confirms OpenText Fax Market Leadership
Waterloo, ON. - 2011-08-23 - Following on the heels of the release of OpenText RightFax 10 comes news from Davidson Consulting, a fax industry analyst firm, stating that OpenText Corporation (NASDAQ: OTEX, TSX: OTC) continues to extend its positioning as the world's leading provider of enterprise fax server software based on 2010 sales.
As detailed in the "Computer-Based Fax Markets, 2010-2015" report (available at www.davidsonconsulting.biz), OpenText secured a more than 25 percent share of the overall market and notably took over the leadership position in the fast-growing Fax over Internet Protocol (FoIP) segment.
"OpenText is on a roll. The company now offers RightFax 10 and is not only the leader in overall fax, but has taken the lead in IP fax as well. OpenText now has Cisco-compatible offerings that challenge Sagemcom in its area of traditional strength," Peter J. Davidson, president of Davidson Consulting, writes in the recently released report.
The release of RightFax 10 in June represented a significant milestone in the product's history. In addition to enhanced support for cloud-based office systems, the new release features a number of enhancements that make it easier, faster and more secure for customers to integrate faxing into their business processes and workflows. These new features include barcode routing, searchable PDF delivery and enhanced Microsoft Outlook 2010 and Lotus Notes 8.5 integration. It also added optional accessibility support that meets mandates under the Americans with Disabilities Act.
Read the complete press release.
Friday, August 19, 2011
Tips for selecting an EDM vendor
Electronic Document Management (EDM) is one of the fastest growing software applications. More and more organizations are realizing the benefits of electronic storage, delivery and management of business documents. However not ALL document management and imaging solutions offer the same benefits or value to the end user.
According to Tony Bray, author of Version One, there are several things to consider when selecting the right EDM software vendor.
1. Standalone or Integrated Solution? These days, businesses are not looking for independent solutions. Organizations want EDM technologies that are tightly integrated into their core business systems, including accounting, ERP, CRM, HR etc. It is important to find a solution provider that offers existing interfaces to the solutions that are pertinent and critical to you r business. This will help reduce customized code expenses and improve the overall implementation timeline.
2. Full range of EDM Solutions? It is important to think long range when you are investing in any software solution. Selecting an application that solves just one problem might be good in the short term, but consider what other features or functionality you may need down the road. Even if you don’t plan to implement key functionality until much later, knowing your solution provider “can do it” will eliminate having to gut your existing system and start over down the road.
3. Experience level? There are many document management software vendors in the marketplace but how many have the quality of products and level of experience to fulfill your needs? When selecting a solution provider, research the company, its products and customers thoroughly.
4. Support Availability? The software vendor selected needs to offer a comprehensive training and support program, including a technical support team to assist with implementation and on-going issues that may arise during day to day operations.
Software purchase decisions are important to your business. It takes research and thought to select the right vendor and the right tool for true automation. By choosing carefully, the benefits are substantial including an increased competitive edge, a greatly enhanced value proposition and a much-improved bottom line.
Diem Technologies has a proven track record of delivering the right solution at the right time for our customers. With over 20 years of business experience, we offer you fully integrated alternatives, a wide array of feature/functionality to grow with your business, a top notch support team and the experience to guide you through the transition process. Let us help you optimize performance and start automating your business today!
Saturday, August 13, 2011
Virtual Employees Help the Bottom Line
In the past, heading to the office was easily depicted as a long commute with lots of traffic, horn honking and stress. Realistically, the average professional began their work day around 9:00 a.m. after a quick stop by the coffee station. The day ended much like above with everyone scrambling to get out of the office before 5:00 p.m. in order to beat the traffic and make it home for dinner at a reasonable time.
Flash forward to the Millennium and the work at home movement… or the Virtual Employee!
Suddenly professionals were no longer trucking it across town. Businesses were reducing office space. And to top it off, employees were ready at work by 7 or 8 a.m. offering longer days and more work productivity overall.
For many business leaders the idea of going “Virtual” was not an option. The technology was not ready and without proper communication and measurement processes, a business owner might not be able to maintain the desired or required level of service.
But with the advent of VOIP or Voice of IP, remote communication options were not only affordable but reliable as well.
Beyond reducing office space, are Virtual Employees good for my bottom line?
The answer is yes, according to the October 2010 Cisco World Report.
In fact, Respondents of the survey reported that they desire work flexibility and specifically the opportunity to work remotely. In fact 66% of those surveyed reported that they would be willing to accept lower paying jobs to achieve more work flexibility.
Additionally employees from the Cisco study specifically stated that they felt strongly about having the flexibility to work anywhere and that it would dictate their company loyalty (13 percent), choice of jobs (12 percent), and morale (9 percent).
Going virtual requires that your employees have access to all the necessary information and files that are readily available at the office from a remote location. However, manual processes, with paper copies stuffed in file drawers for example, make this kind of work environment unattainable.
Automating work flow is a necessary step to enabling virtual employees. Not sure where to begin? Diem Technologies are the leaders in document automation. Let us help you automate your business and improve employee morale in the process!
Note: The Cisco sponsored study involved surveys from 2,600 workers and IT professionals in 13 countries.
Friday, August 5, 2011
Bridge the SharePoint Gap
Businesses, both large and small, are taking advantage of the content management solution offered by Microsoft’s SharePoint 2010. The new version includes numerous enhancements making publishing, sharing, searching, analyzing, and organizing content in SharePoint even easier.
For the end-user, SharePoint boasts three primary benefits:
1) Work Better Together. SharePoint allows colleagues to connect and find creative ways to collaborate more efficiently.
2) Work Faster. SharePoint works seamlessly with the technologies that are already used in most offices, including Microsoft Office, Microsoft Exchange Server, and Microsoft Unified Communications.
3) Work Smarter. Enhance decision making using SharePoint. This is accomplished by easily finding the right information - regardless of who created it, what format it’s in, or where it lives.
And while it makes good business sense to leverage an existing enterprise tool in your organization, MicroSoft’s SharePoint has a process gap that remains unresolved.
Specifically, Microsoft SharePoint has some out of the box limitations when it comes to scanning and storing image files. To overcome these issues, it is important to find a solution interface that will enforce file naming, and create document libraries and folders to insure optimal performance and search capabilities.
What is the solution to bridge the SharePoint gap?
In order to enable the collaborative feature set of Microsoft SharePoint, you need to provide a quick and efficient way for end users to add paper documents to SharePoint document libraries.
PSIGEN provides the ultimate solution for capturing documents into SharePoint libraries. PSI:Capture, the product name, lends an expansive assortment of cutting edge features, providing an unmatchable SharePoint 2010 scanning onramp. Users have the convenience of utilizing a built-in SharePoint template to configure workflows in interactive or auto-import mode. Interactive mode gives users the power to manually process documents through capture, index, and quality assurance modules. In contrast, auto-import allows the software to scan documents from a direct connect scanner or network folder, and continue to index, file, and name folders directly to a SharePoint document library.
Diem Technologies is a leading distributor of PSI: Capture. For more information on how you can maximize your SharePoint investment and enhance business efficiency, call us today.
For the end-user, SharePoint boasts three primary benefits:
1) Work Better Together. SharePoint allows colleagues to connect and find creative ways to collaborate more efficiently.
2) Work Faster. SharePoint works seamlessly with the technologies that are already used in most offices, including Microsoft Office, Microsoft Exchange Server, and Microsoft Unified Communications.
3) Work Smarter. Enhance decision making using SharePoint. This is accomplished by easily finding the right information - regardless of who created it, what format it’s in, or where it lives.
And while it makes good business sense to leverage an existing enterprise tool in your organization, MicroSoft’s SharePoint has a process gap that remains unresolved.
Specifically, Microsoft SharePoint has some out of the box limitations when it comes to scanning and storing image files. To overcome these issues, it is important to find a solution interface that will enforce file naming, and create document libraries and folders to insure optimal performance and search capabilities.
What is the solution to bridge the SharePoint gap?
In order to enable the collaborative feature set of Microsoft SharePoint, you need to provide a quick and efficient way for end users to add paper documents to SharePoint document libraries.
PSIGEN provides the ultimate solution for capturing documents into SharePoint libraries. PSI:Capture, the product name, lends an expansive assortment of cutting edge features, providing an unmatchable SharePoint 2010 scanning onramp. Users have the convenience of utilizing a built-in SharePoint template to configure workflows in interactive or auto-import mode. Interactive mode gives users the power to manually process documents through capture, index, and quality assurance modules. In contrast, auto-import allows the software to scan documents from a direct connect scanner or network folder, and continue to index, file, and name folders directly to a SharePoint document library.
Diem Technologies is a leading distributor of PSI: Capture. For more information on how you can maximize your SharePoint investment and enhance business efficiency, call us today.
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