Electronic Document Management (EDM) is one of the fastest growing software applications. More and more organizations are realizing the benefits of electronic storage, delivery and management of business documents. However not ALL document management and imaging solutions offer the same benefits or value to the end user.
According to Tony Bray, author of Version One, there are several things to consider when selecting the right EDM software vendor.
1. Standalone or Integrated Solution? These days, businesses are not looking for independent solutions. Organizations want EDM technologies that are tightly integrated into their core business systems, including accounting, ERP, CRM, HR etc. It is important to find a solution provider that offers existing interfaces to the solutions that are pertinent and critical to you r business. This will help reduce customized code expenses and improve the overall implementation timeline.
2. Full range of EDM Solutions? It is important to think long range when you are investing in any software solution. Selecting an application that solves just one problem might be good in the short term, but consider what other features or functionality you may need down the road. Even if you don’t plan to implement key functionality until much later, knowing your solution provider “can do it” will eliminate having to gut your existing system and start over down the road.
3. Experience level? There are many document management software vendors in the marketplace but how many have the quality of products and level of experience to fulfill your needs? When selecting a solution provider, research the company, its products and customers thoroughly.
4. Support Availability? The software vendor selected needs to offer a comprehensive training and support program, including a technical support team to assist with implementation and on-going issues that may arise during day to day operations.
Software purchase decisions are important to your business. It takes research and thought to select the right vendor and the right tool for true automation. By choosing carefully, the benefits are substantial including an increased competitive edge, a greatly enhanced value proposition and a much-improved bottom line.
Diem Technologies has a proven track record of delivering the right solution at the right time for our customers. With over 20 years of business experience, we offer you fully integrated alternatives, a wide array of feature/functionality to grow with your business, a top notch support team and the experience to guide you through the transition process. Let us help you optimize performance and start automating your business today!