Inside or Out? The Choice is Yours, but OpenText Can Help

This blog entry was originally posted on the OpenText Fax Solutions Blog on March 25, 2013.

As much as we might sometimes want, square pegs just do not fit well in round holes. A frustrating example of this that I see often and across all industries is when companies try to decide on the software product they want to purchase before choosing a deployment model that fits their business strategy.

I have spent some time over the last few months trying to simplify the mapping between business strategies and software deployment models. Last week, I delivered my findings as a webinar, and I would now like to share it with you.

The webinar, Finding the Ideal Fax Technology Deployment Model for Your Business, examines the four major methods of fax deployment—on premise, hybrid, hosted, and SaaS—and assesses the unique capabilities of each to address varying business needs. For example, a company without its own data center or with little on-site IT expertise may want to consider a fully-hosted deployment, while a different company may want the administrative control and broader integrations of an on-premise solution.

If you start with the basic premise that fax machines have got to go—which I completely agree with—then before choosing a solution you should ask yourself one critical question: What is the ideal fax software deployment model for my business?

Click here to download the webinar, and please feel free to leave feedback below.

To learn more about OpenText’s wide range of fax solutions, contact Diem Technologies at (972) 421-4300 or sales@diem.com.

SecureiX in the Press

This blog entry was originally published on the OpenText Fax Solutions Blog on March 19, 2013.

We are so close to our own products here at OpenText that it is always refreshing to hear an observer’s opinion. On March 12, OpenText released its latest information exchange service, SecureiX, which lets organizations exchange messages and information in a trusted, integrated and collaborative cloud environment.

We are delighted to see that it has already caught the notice of our partners and customers all over the world, as well as industry watchdogs like Ray Horak, technology editor for Telecom Reseller.

In a recent article, Horak explained SecureiX as follows:

“OpenText SecureiX establishes a secure, two-way communication stream unlike any other application on the market. It is as easy to use as email, yet helps provide the security and audit trail that today’s corporations need to satisfy compliance requirements. The service enables users to exchange messages and large files of any type inside or outside of their company’s network via the cloud, and to do so securely. As a cloud-based offering, OpenText SecureiX reduces IT costs by moving complex information exchange infrastructure off premises.  The highly intuitive user interface requires little to no training.”

Right on, Ray! We couldn’t have said it better ourselves.

Click here to read the full article.

To learn more about OpenText SecureiX, contact Diem Technologies at (972) 421-4300 or sales@diem.com.

Late Fax Sacks Star NFL Player

This blog entry was originally posted on the OpenText Fax Solutions Blog on March 20, 2013 by David Lee.

Fax is not often at the center of a National Football League story. However, this past Friday, three-time Pro Bowl defensive end Elvis Dumervil was cut by the Denver Broncos because of a late fax.

Dumervil’s agent had reached a verbal agreement with the Broncos at 1:25 p.m. to reduce Dumervil’s contract from $12 to $8 million in order to keep him on the team. He then had until 2:00 p.m. to fax the Broncos the appropriate paperwork, but at 1:59 p.m., the Broncos still had not received anything. This forced them to cut Dumervil because otherwise they would have been obligated to pay him the original $12 million. The Broncos ended up receiving the paperwork from Dumervil’s agent with a 2:06 p.m. time stamp, but it was too late, and now salary cap implications will make resigning Dumervil more difficult.

Elvis may have to leave the building—or may not be able to enter the stadium in the first place.

Oh, and his agent? Fired.

It is impossible to know exactly what went wrong in this situation, but it is not difficult to imagine paper jams, low toner, or a malfunctioning fax machine causing a delay. It does not have to be this way. If timely document transmission is critical to your business, then it is time to take the antiquated fax machine out of the equation.

OpenText helps the largest firms in the world improve the efficiency of fax processes tied to billions of dollars of transactions every year. Click this link to learn more about how fax automation can benefit your business.

SecureiX in the Spotlight at EIM Days

This blog entry was originally published on the OpenText Fax Solutions Blog on March 19, 2013.

With OpenText EIM Days already reporting successful events in major cities around the world, we thought we would share an overview of the show and invite you to register for the upcoming EIM Days events in Houston, TX on March 21, New York, NY April 3, and London, April 16-17.

EIM Days is an extension of OpenText’s annual global event, Enterprise World. EIM Days is designed to give OpenText customers around the world a convenient way to come face to face with OpenText product experts and talk about how to maximise the value of their content management investments—with particular attention to their unique regional/jurisdictional needs.

One of the highlights of this year’s events is the unveiling of OpenText’s groundbreaking secure cloud-based information exchange service, SecureiX.

Having surveyed the market, OpenText recognises that no one product is able to satisfy all of our customers’ requirements for secure information exchange. Even traditional file transfer and secure email offerings are too complex, too expensive, too vulnerable, lack integrations, or suffer from a combination of these problems. SecureiX is a unique solution that allows users to securely share information within a two-way communication stream, putting OpenText ahead of the competition in this fast-growing market.

For front-row seats to a live SecureiX demo from the experts at OpenText, EIM Days is the place to be. Click the links below to choose the most convenient event for you:

To register for EIM Day Houston, click here.

To register for EIM Day New York, click here.

For more information on OpenText SecureiX, contact Diem Technologies at (972) 421-4300 or sales@diem.com.

SecureiX: File Transfer at the Speed of Trust

This blog entry was originally published on the OpenText Fax Solutions Blog by Matthew Brine on March 14, 2013.

SecureiX, our new bi-directional collaborative secure messaging and file transfer solution, was launched this week. SecureiX complements our leading fax solutions and is a significant advancement on our RightFax SecureDocs offering.

SecureiX is a new platform where users can send and receive files and messages securely. It will soon have back-end application integrations for production messaging like RightFax has today, as well as integration with Microsoft Office 365. In fact, if you are familiar with RightFax’s vast integration abilities then you can feel confident that our plan is to replicate RightFax’s strengths. It is also our plan to add fax, SMS and voice notification technology to SecureiX over time.

I was at our EMEA partner meeting in Madrid, Spain this week. In my thirteen years with RightFax I have never seen our partners more energized by our new offerings. Following are some potential uses for SecureiX that we discussed with our partners:
 •Too often mortgage brokers still use email to send and receive confidential information as part of the mortgage loan application process. I recently experienced this with my own mortgage refinance. SecureiX provides an easy way to send and receive this information securely.
 •Human Resource departments can use SecureiX to securely collect confidential data from new hires such as social security number and bank account information.
 •Businesses often place mission-critical orders with suppliers. Our partners discussed using SecureiX to track delivery receipt of important purchase orders like support renewals.
 •Eliminate large file bounce-backs by utilizing SecureiX configuration settings to ensure all files sent from Outlook are received.

I was impressed by the immediate applicability our partners saw to meet existing customer business problems. Vox Telecom, a major telecommunications and information service provider in South Africa, saw the potential opportunity to provide SecureiX as a complement to their Microsoft Hosted Exchange offering for the South Africa market.

Learn more about SecureiX at www.opentextsecureix.com.

Rediscover RightFax SecureDocs at http://faxsolutions.opentext.com/securedocs.aspx.

Review RightFax integrations at http://faxsolutions.opentext.com/fax-to-email-integrations.aspx.

SecureiX & Finance - Improve Compliance & Communication

Improve regulatory compliance and communication with customers

Financial institutions are under increasing pressure to lower operational costs while improving security and giving customers greater convenience. The Data Protection Act of 1998, the Gramm-Leach-Bliley Act (GLB), and the Sarbanes-Oxley Act (SOX) mandate responsibility to protect customer data. At the same time, the demand for flexibility is equally pressing because today's consumers expect to conduct transactions easily, especially from mobile devices.

OpenText SecureiX helps you address these requirements in a single solution. SecureiX gives financial organizations the ability to encrypt information whether sending within an office, telecommuting, using a mobile device, or using an unsecure network while traveling. Authenticated recipients such as customers, partners, or other financial institutions also have the ability to respond with files, documents and messages. The entire threaded conversation can be easily tracked. Financial institutions using SecureiX gain a clear advantage by building deeper, more trusted relationships with customers.

For more information about SecureiX and finance, contact Diem Technologies to speak with a SecureiX parner.

Diem Technologies
Phone: (972) 421-4300
Email: sales@diem.com

SecureiX Finance Solution Overview - PDF Document

Improve HIPAA Compliance and Communication of PHI with SecureiX

Improve HIPAA compliance and communication of Protected Health Information (PHI)

No industry has undergone as much transformation as healthcare over the last few years due to legislative and regulatory changes. HIPAA privacy rules have forced organizations to upgrade their patient information security to minimize the risk of a breach. The disruption from a breach is severe and can include heavy fines, the loss of public trust, months of internal response, costly legal fees, and embarrassing media exposure.

Even with Electronic Medical Record (EMR) systems and patient portals, several problems remain:

• Exchange of unstructured data
• Proprietary systems that do not communicate with each other
• Clinician use of personal devices
• Unsecure networks
• Inability of patients and other recipients to send back information securely and easily

OpenText SecureiX meets the dual need for improved compliance with HIPAA requirements and flexible patient information exchange. It gives healthcare employees the power to securely deliver encrypted information from a shared computer, a personal device, or a remote network. Authenticated recipients such as patients, pharmacies, insurance companies or other care providers can securely exchange information. The result is a more compliant exchange of patient information that speeds up processes, contributing to better patient experiences and better care.

For more information about SecureiX Healthcare, contact a secure information exchange expert at Diem Technologies.

Diem Technologies
Phone: (972) 421-4300
Email: sales@diem.com

Click here to read a SecureiX Healthcare Solution Overview PDF.